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Terms & Conditions

There's a lot more to The Outdoor Ed School than just online resources, courses, activity events, and activity camps - hence these terms and conditions are quite long!


The following Terms and Conditions govern use by all persons of any and all of The Outdoor Ed School materials, products, events, services and websites.


Please read the following carefully because by accessing our website(s), content, events, services or products you are agreeing to abide by these Terms and Conditions of Use.


We may modify any of these terms and conditions at any time by providing notice on our website.


Your continued use of or access to our website(s), materials, products and services shall be conclusively deemed acceptance of these terms and conditions and any subsequent modification.


We are committed to protecting your data and to complying fully with the terms of GDPR 2018. We will not sell, share, or rent your data to any third party.



  • You: refers to the member/customer or You as the teacher: By accessing the Site you are deemed to have accepted these terms. Where the context so requires, YOU or YOUR includes your Authorised Users.

  • Us, We, or Our: Daniel Pritchard trading as The Outdoor Ed School. You can contact us via email at or by writing to us at 72 Markham road, Bournemouth, Dorset, BH91JA.

  • Agreement: the terms and conditions set out in this document, any variations agreed between us and any additional terms notified before use of the Services.

  • Authorised Users: Authorised Users includes any person who has purchased our content or services.

  • Intellectual Property Rights: These rights include, without limitation, patents, trademarks, trade names, design rights, copyright (including rights in computer software), database rights, rights in know-how and other intellectual property rights, in each case whether registered or unregistered, which may subsist anywhere in the world.

  • Subscription: the term we use to describe the services you have purchased from us.

  • Services: includes hosting services and provision of know-how, as the context requires, that we provide to allow you to access and use the material, information, content and know-how.

  • Software: The software provided by us or by our suppliers which enables you to use the Services, including data schemas, data models, databases and the like.

  • Start Date: The date the Subscription Period /Service starts.

  • Subscriber Data: The data input by you or given to us by you.

  • Subscription Fee: The subscription fee for any and all of the Services we provide to you.

  • Subscription Period: The period in respect of which a Subscription Fee is payable for any Service.



  • You can subscribe to any of our services by registering online via our website by using our online ordering process, by completing a form at one of our events or through confirming your purchase with one of our team members who will complete the order on your behalf.

  • Subscriptions include, but are not limited to:

    • OES Membership

    • OES Online Courses

    • OES Coaching Programme

    • Equipment Hire

    • Dan's 1:1 Clients


We will send you written email confirmation of your order and where appropriate, an account name and password.

A link to these terms and conditions will be included in the email we send to you.

Your use of, or access to materials, products, and services that form part of the subscription you have purchased, shall be conclusively deemed acceptance of these terms and conditions and any subsequent modification until such time as you have exercised your rights to terminate the service in line with the termination clauses set out in Clause 11 of these terms and conditions.

Terms relating to the Payment of your subscription are set out in Clause 8 of these terms and conditions.



  • We authorise you to have access to our content and materials in accordance with your chosen Subscription option and for which You agree to pay us the Subscription Fee.


  • This Agreement (including the licences hereunder) starts on the Start Date of your subscription and ends on the first of the following events:

    • the end of the Subscription Notice Period (unless terminated otherwise in accordance with these terms and conditions); or termination of this Agreement (again, in compliance with these terms and conditions)


  • For the avoidance of doubt, the start date of your subscription commences on the date of purchase unless otherwise stated in the Clause specific to the service you purchased found within these terms and conditions.


  • We hereby grant you on the basis of these terms and conditions a non-exclusive, non-transferable licence to access our material and content solely for your educational purposes (and for the avoidance of doubt, nothing in these terms grants to you any rights whatsoever in or relating to the source code of the Software or any Intellectual Property Rights).


  • We confirm that we have all the rights in relation to the software, material and content that are necessary to grant all the rights we purport to grant under these terms and conditions.


  • You may search, view, copy and print out material from our website(s) for your own educational purposes only. You may not re-package or re-sell the content or information in any format without prior written agreement from us.




  • You will, and will take reasonable steps to ensure that Authorised Users will, comply with the terms of use of the Services in this Agreement and do not copy, distribute, transmit or otherwise reproduce, sell or resell any of our content or material from any of our websites or other sources; store such material in any form or medium in a retrieval system; or transmit such material, directly or indirectly, for use in any paid service such as document delivery or list serve, or for use by any information brokerage or for systematic distribution, whether or not for commercial or non-profit use or for a fee or free of charge.


  • You will take reasonable steps to ensure that nobody other than Authorised Users accesses the know-how or Services using accounts created with Your username and password.


  • You acknowledge and agree that we and our licensors own all Intellectual Property Rights in the Software, the content, the know-how and the Services. Except as expressly stated in this Agreement, this Agreement does not grant you any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Software, know-how, Services or any related documentation.


  • You are solely responsible for the appropriate use and adaption of our know-how for your own use.


  • You recognise and accept that in our know-how we are not providing professional advice (e.g. such as would be given by a solicitors' firm or accountant). You must ensure that you seek 1-2-1 advice from us or from an independent expert before implementing any know-how.


  • You are responsible for configuring your information technology, computer programmes and platform in order to access the Services. You should use your own virus protection software.


  • By submitting your personal information to us or our agents, you agree, and confirm your authority from such other individual, to our collection, use and disclosure of such personal information in accordance with our privacy policy which is available on our website.


  • In the event that we provide links to third-party websites, we disclaim all responsibility and liability for the content of such third-party websites. Authorised Users assume the sole responsibility for the accessing of third-party websites and the use of any content appearing on such websites.



  • The content provided and delivered to you has been developed from our experience and expertise. However, these activities come with their own risks. Lots of factors can affect your students safety. Including the location, environmental impacts, human error, etc.


  • You agree that the information contain within any OES content are only frameworks to deliver an outdoor activity experience. That you are solo responsible for the participants and non-participants safety during the activity. That all decisions have been taken solely on the basis of your personal judgement and that no representation, warranty, inducement or promise, express or implied, about the safety of your students has been made by The Outdoor Ed School.


  • No oral or written information or advice given by any of our team will supersede this agreement. You assume sole responsibility for results obtained from the use of our content and for conclusions drawn from such use.


  • We shall have no liability for any damage caused by errors or omissions in any information, instructions, scripts or materials provided by you in connection with the Services, or any actions taken by us at your direction; and all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.


  • We warrant that you will not infringe any third party intellectual property rights by using the material and know-how provided and we will indemnify you against losses, costs or expenses You may incur as a result of any claim that the use by you of the know-how and material infringes any third party intellectual property rights, provided you notify us within a reasonable time of any such claim being made. This warranty and indemnity are unlimited.


  • We will take reasonable steps to ensure that Software and data files we supply to you as part of the Service are virus-free. However, You should use your own virus protection software and cyber security arrangements.


  • We will use our best endeavours to ensure that Subscriber Data is maintained securely and is properly backed-up. In the event of any loss or damage to Subscriber Data, your sole and exclusive remedy shall be that we use our best endeavours to restore the lost or damaged Subscriber Data from the latest back up of such Subscriber Data. We shall not be responsible for any loss, destruction, alteration or disclosure of Subscriber Data caused by any third party (except those third parties sub-contracted by us to perform services related to Subscriber Data maintenance and back-up).


  • We will use our best endeavours to ensure that the Services are provided continuously and that access to our website is not interrupted by any event within our control. We will notify you in advance of planned downtime, which, if reasonably practicable, will be scheduled outside normal United Kingdom office hours. However, we assume no liability for any losses you may suffer as a result of any downtime and the Subscription Fee is non-refundable.


  • Any guarantees offered by us for specific products are set out in Clause 16.



  • Our company, or any member of our team, will not be liable to you, or any other entity, for actions taken in good faith, unless fraud, gross negligence or wilful misconduct is determined.


  • We are not liable for any delay or failure in the performance of any of the services or for any loss due to any cause beyond our reasonable control.


  • We will not be liable for any amount in connection with this agreement in excess of the amount paid to us in Monthly or One Time Fees during the three-month period prior to the date the action arose.


  • Nothing in this Agreement excludes our liability for death or personal injury caused by our negligence; or for fraud or fraudulent misrepresentation.


  • We shall not be liable for any damages, charges or expenses however arising; and


  • Our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Agreement shall be limited to the Subscription Fee preceding the date on which the claim arose. You acknowledge that this limitation is reasonable.


  • We shall have no liability to you under this Agreement if we are prevented from or delayed in performing our obligations under this Agreement or from carrying on business by acts, events, omissions or accidents beyond our reasonable control, including without limitation default of sub-contractors, strikes, lock-outs or other industrial disputes, failure of a utility service or transport or communications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, or inclement weather conditions.


7. OES Membership FREE TRIALS

  • Your The Outdoor Ed School membership may start with a free trial where we will pay all of your monthly fees for a set period of time.

  • The free trial period lasts for the time specified during sign-up and is intended to allow new members to try the service.


  • Eligibility for a free trial period is determined at the sole discretion of The Outdoor Ed School. We may limit eligibility or duration to prevent abuse and reserve the right to revoke your access in the event we determine you are not eligible. We may use information such as device ID, method of payment, email addresses and other means to identify existing or recent members of The Outdoor Ed School to determine eligibility.


  • Free Trials, like The Outdoor Ed School Membership, have NO minimum term, NO notice period and can be cancelled at any time online.


  • Your Payment Method will be automatically charged for your monthly membership fee at the end of your free trial period and your membership will automatically renew monthly unless you cancel your membership prior to the end of the free trial period.


  • To avoid payment, cancel your membership by completing The Outdoor Ed School Cancellation Form ( no later than the end date of your free trial period. (e.g. a one week free trial taken out on the 1st January can be cancelled without payment anytime up to 8th January).



  • Payments will be processed on the end date of your free trial period and are non-refundable.





  • The Subscription Fee will depend on which Subscription Option you choose. The prices for each Subscription Option are as set out at the point of sale for that Subscription or on our website from time to time.


  • Payment is due at the point of sale and, where appropriate by monthly or periodic credit card or direct debit payment thereafter.


  • Similarly, if you have opted to spread the payments for a product/service over multiple instalments then you are liable for, and committed to, making ALL of the instalment payments. You cannot cancel or walk away with instalment payments outstanding.


  • Where available you can choose to pay in instalments by selecting the Instalment Option during the ordering process. When we confirm your order, we will confirm your instalment payment amounts and dates.


  • Instalment payments by any method other than automated Credit Card payment or Direct Debit will incur an additional fee of £25+VAT per month.
    Should any Direct Debit/Credit Card payments be returned unpaid you will incur an additional charge of £75+VAT per payment to cover the costs of administering and chasing collection.


  • ALL subscriptions will renew automatically at the end of each Subscription Period in line with the specific terms associated with that service/subscription unless agreed otherwise in writing. Please refer to Clause 10 – for information about cancelling your Subscription.


  • Payment for renewals is processed automatically on the day of renewal and once processed is non-refundable.


  • If a payment for a subscription is missed for any reason, we will contact you to arrange for the payment to be taken. If we cannot get in touch with you then we will set up an automated payment plan to pay for the missed payment.



  • Late payment of monthly or annual subscriptions will attract a late payment fee of £75 plus VAT to cover the cost of administration and chasing. In addition, payments which remain more than 7 days overdue will attract an interest charge of 3% per month above the current base rate at Barclays Bank or the maximum interest rate permitted by law, whichever is the greater.




  • Other more advanced levels of membership may include a notice period as detailed below.


  • The length of notice period required to cancel will depend on the type of subscription:

    • Dan’s 1-2-1 clients have a 12-month commitment unless otherwise agreed in writing.

    • The OES Coaching Programme requires 60-days written notice of cancellation from the next billing date.

    • Free trials can be cancelled at any time without charge or penalty providing the request to cancel has been submitted in writing, and official cancellation form completed, before the invoice has been raised.


  • Your subscription will continue until the required length of notice is served.


  • Notice periods become effective from the next billing date irrespective of the date your notice was provided in writing.


  • No refunds, or pro-rata refunds, are made on any Monthly or Annual Subscription Fees paid.


  • Individual event tickets are non-transferable and non-refundable.


  • Subscription Fees must be fully up to date before cancellation can be affected. If Subscription Fees are outstanding or overdue, then they must be paid in full before cancellation can be made. You agree that failure to bring your subscription payments up to date means that your subscription cannot be cancelled and therefore Subscription Fees will continue to accrue.


  • If paying by Instalments, then you will continue to be liable for your outstanding payments until the end of your Subscription Notice Period.


  • If for any reason a monthly instalment is not made in full, then the full value of the Subscription payments for the Subscription Period will become immediately payable in full.



  • Your Subscription will terminate at the end of your notice period subject to Clause 10 or if you are in material breach of any of these terms and if the breach is not remedied within the period of 20 working days after written notice of it has been given.


  • Notwithstanding clause 11, if payment of the Subscription Fee is not made in full by the due date(s), without prejudice to any rights or remedies otherwise available, we reserve the right to (a) charge interest on the outstanding balance of all overdue sums at the rate of 3% per month above the current base rate at Barclays Bank or the maximum interest rate permitted by law, whichever is the greater; and (b) suspend or withdraw access to each relevant Service(s).


  • On termination of this Agreement for any reason:
    all licences granted under this Agreement shall immediately terminate;
    subject to the exceptions in this sub-clause, you will take reasonable steps to delete the know-how and any materials from your electronic media, including your intranet and electronic storage devices so that you no longer have an electronically functional copy of the Software or any part of our content, know-how and materials.


  • Termination shall not affect or prejudice the accrued rights of the parties as at termination, or the continuation after termination of any provision expressly stated to survive or implicitly surviving termination.



  • If you wish to upgrade to another membership level or change your subscription option, please contact us by writing to us at 72 Markham Road, Bournemouth, Dorset, BH9 1JA, email us on or telephone us on 07842390033.


  • All non-subscription specific clauses are applicable to all subscriptions alongside the relevant subscription specific clause.



  • OES Membership is for use by an individual and can only be used to access online resources and gain entry to events and Online Meetings by a single named individual, (the 'member').


  • Livestream and/or recordings of events must not be downloaded or copied or shared with anyone who is not a member. Breach of this will result in your membership being terminated with no refund and you may face prosecution for breach of copyright.


  • The Outdoor Ed School retains the rights to all material shared with you.
    You may use any such material for personal development, and providing the activities included within the content but you cannot share, re-sell, re-purpose or re-distribute any of our content or information to others in any circumstances.



  • All OES Members must register in advance in order to attend one of our online events in order to attend for free as part of their memebrship. 



  • There is NO CHARGE for Members if they do not attend a Local Meeting they had booked on to. 


  • Similarly, there is no charge for Members to cancel a place at any in-person.


  • We will endeavour, and it is our intention, to adhere to the published schedule for all events but we reserve the right to change any aspect of our events at our absolute discretion, including, but not limited to, the speakers, trainers, course content, date, venue and timings if necessary. Illness, inclement weather and other unexpected issues may occasionally result in event rescheduling and/or a different trainer or speaker.



  • No such changes will invalidate your Membership nor entitle you to any refund of any kind. In addition, we are not liable for consequential costs that you may incur.



  • We allow a 14 day cancellation period. After this time payments are non-refundable.


  • We appreciate your plans may need to change & we allow two free date changes. Thereafter we reserve the right to charge a £25+VAT change fee.


  • Cancellation of a in person training must be made at least 14 days beforehand. We reserve the right to charge a cancellation fee of £75+VAT if necessary.


  • Travel expenses are included within the price, however we reserve the right to recharge hotel, travel by ferry & air, & subsistence expenses where necessary - eg. where an overnight stay for an early shoot is required.


  • We reserve the right to substitute trainers & amend appointment times as necessary.



  • All purchases of products provide access to that product by the purchaser for the lifetime of that product. We reserve the right to remove products if we deem that they have reached their valid shelf life.



  • 100% Amazement or your money back!


  • OES 100% amazement or your money back allows you to join OES and use the resources available to you safe in the knowledge that if we are not the right fit for you we will cancel your membership and refund your course fee on last months membership.


  • To qualify for this guarantee, you need to have joined OSE for less than one month before you contact us, and not have completed any courses.


  • Obviously, The Outdoor Ed School (or anything for that matter!) won't help you provide epic activities unless you actually use it, and so in order to qualify for the 100% Amazement guarantee you need to actually have logged in to your membership profile at least 10 times. This guarantee cannot be used as an excuse to avoid effort and work on your part.



  • If you wish to claim under the guarantee you will be required to provide examples and evidence of your completed work to validate your claim.


  • Cancellation of your OES membership within the first month of joining or any failed payments will automatically nullify and void your guarantee.


  • This guarantee only covers the first course or first month of your OES membership, starting from the date you complete the sign-up form online.


  • The maximum amount payable under this guarantee is the value of the course you purchased or 1 month’s membership fee.


  • How To Claim: If you are planning to claim under this guarantee you must let us know via email to  no later than 15 days after your start date. We reserve the right to work with you and, at our sole discretion, to do work for you during the next 15 days of your membership to help support you through the content and amaze you/fulfil the promise of the guarantee.


  • If, after your first full month as a member, or after we’ve supported you with the online course content, if you have still not by amazed by our performance, then you must write via email to  no later than 30 days after the day you joined submitting your claim under the guarantee. Providing you have complied with the terms of the guarantee, as set out here, OES will then refund you in full via BACS within 14 working days. Failure to claim within these time windows or without following these processes will invalidate the guarantee.



  • Promotion: We may include your name and logo on our website, social media and general marketing materials related to the services that we provide. We may also share stories of progress as part of our marketing strategy.



  • You acknowledge that our Confidential Information includes all of our content, materials and Software.


  • We acknowledge that the Subscriber Data is your Confidential Information.


  • Each party shall use its best endeavours to ensure that the other's Confidential Information to which it has access is not disclosed or distributed in violation of the terms of this Agreement.


  • Neither party shall be responsible for any loss, destruction, alteration or disclosure of Confidential Information caused by any third party (except, in Our case, those third parties sub-contracted by Us to perform services related to Subscriber Data maintenance and back-up).


  • This clause shall survive termination of this Agreement, however arising.



  • All of The Company's rights under these terms may be assigned, transferred or otherwise dealt with by the Company and will inure to the benefit of The Outdoor Ed School successors and assignees.


  • You may not, without our prior written consent, assign, transfer, charge, sub-contract or deal in any other manner with all or any of your rights or obligations.


  • If any of these terms are deemed invalid or unenforceable for any reason then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply.


  • These terms and conditions represents the full agreement between the parties and replaces and/or supersedes anything that precedes it.


  • These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing on our website.


  • You acknowledge and agree that in entering into your Subscription you have not relied on, and shall have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently made or not) of any person other than as expressly set out in these terms and conditions.


  • Failure of the Company to enforce any of the provisions set out in these Terms and Conditions or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or any part thereof, or the right thereafter to enforce each and every provision.


  • These terms and conditions shall be governed by the law of England & Wales.



  • We give you no warranty or assurance or guarantee of any kind, except as set out in Clause 16. We declare and you acknowledge that all implied warranties and conditions are excluded to the maximum extent permitted by law.



  • Our policy is to conduct our business at all times in a professional manner and to best practice standards. We use our best endeavours to maintain our content and keep the know-how and materials up to date and to develop our Services to meet subscribers' needs. We may change part or all of any Service at our discretion.



  • This agreement is governed by the law of England and Wales. Any dispute that we cannot resolve between us will be decided by independent arbitration whose decision will be binding on us, but not on you. If you are not satisfied with the arbitration decision, you may then go to court.





  • The following terms and conditions outlined by The Outdoor Ed School are designed to ensure clarity, safety and objectivity to all parties.

  • These terms and conditions ensure your experience from initial enquiry through to the end of your booking is the absolute best we can provide.


  • Due to each activity being bespoke (I.e. location, number of participants, activities, and participants needs) we can not offer a book online service. You can contact us via the details at the top of this website or direct messenger located at the bottom left hand side of your screen, and process you booking with a staff member.

  • 20% of your booking total will be required as a deposit to secure your booking.

  • Once the deposit payment has been received your booking with The Outdoor Ed School is secure. 

  • The remaining balance will be due 30 days prior to the date of your activity.

  • We reserve the right to refuse a booking, or to make changes to advertised prices until the point of confirmation of your booking. If this occurs, we will notify you and if you are not satisfied with this all monies paid will be returned.



  • ​ Once your 20% deposit or the total booking sum has been received your booking is secure.

  • ​ We accept the following payment methods: BACS, PayPal, and Cheque.

  • ​ The outstanding balance and full payment will be due 30 days prior to the date of your activity booking.

  • ​ If you are contacted but have not paid the outstanding amount 30 days prior to the date of your activity booking The Outdoor Ed School reserves the right to mark your booking as void and will follow the cancellation policies below.




  •  If you need to change details of your booking after we have confirmed, we will do our best to accommodate your changes.

  • ​ If the changes reduce the overall cost, there will be a charge of a £10.00 fixed admin fee. If the changes increase the value of the package, then this admin fee will be waivered.

  • ​ If you wish to cancel the booking or make a significant change (one of which greatly reduces the package you have booked) the following cancellation schedule will be used to ascertain any outstanding fees.


​Cancellation Schedules​


If you wish to cancel your booking with us the cancellation schedule and refunds are below.

  • If you cancel your booking within 7 days prior to your activity date you will not receive a refund.

  • If you cancel 7-30 days prior to your booking you will receive a 50% refund.

  • If you cancel 31+ days prior to your booking you will receive the full amount back excluding the £10 admin fee.



  • If The Outdoor Ed School cancel due to the inability to provide the requested service, we will inform you as soon as possible. All monies (full payment + deposit) will be returned to you within 30 days.

  • The Outdoor Ed School is an outdoor experience provider and does not cancel or rearrange due to standard weather e.g. rain/wind/sun for example. However, extreme weather such as thunder/lightning, snow, ice, gale force winds (in which would make the activity unsafe to provide) would result in your booking cancelled. We will inform you as soon as we have made an assessment that such a change is necessary and will try our absolute best to rearrange. If a rearrangement cannot be agreed, you will receive the full booking amount and deposit back.

  • If, due to unforeseeable circumstances that are extremely unusual such as war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, extreme weather conditions which make normal operations impossible to continue or dangerous Everyone’s Adventure will try our very best to reschedule at an appropriate time. Should this not be possible the full booking amount excluding the £10 admin fee will be refunded.



  • ​The Outdoor Ed School have full public liability insurance, we recommend that you arrange adequate personal insurance cover in relation to your industry/situation.




  • In the absence of any negligence or other breach of duty by us or our employees and agents, you will be responsible for any loss, theft, injury or damage to your own vehicles, their contents, fittings, or accessories.

  • In the event of a breach of this contract by The Outdoor Ed School, we shall not be liable for any loss, damage cost or expense arising out of the breach which was not reasonably foreseeable at the date the contract is made, except in respect of death or personal injury resulting from any act or omission on the part of The Outdoor Ed School.

  • The Outdoor Ed School will only be liable for loss or damage caused by the proven negligence or default of the company or its employees in performing their obligations under this agreement.




  • The person booking must ensure that all participants and for those under 18 years of age – parents and guardians have received copies of booking conditions and all activity information & safety points prior to the event.​

  • Medical Declaration, Group Details & Parent Consent Forms must be completed and returned before the commencement date for the chosen activity. Failure to complete and return these forms on time may result in participants being excluded from activity without refund.​





  • The equipment you have selected to hire will be set up and safety checked by an Outdoor Ed School member of staff. 

  • By booking a self led activity event / camp you have agreed the our terms and conditions. 

  • The equipment can only be used within the boundaries set by the assisting instructor. 

  • Due to the session not being provided by a member of The Outdoor Ed School staff, we take no responsibility for any injury caused because of using the activity equipment.

  • The Outdoor Ed School is not liable for any personal injury or incident that may occur due to your choices whilst the hire equipment is with you.

  • You are also liable for any damage, loss, or theft of the equipment while it is hired in your keeping. You will have up to 14 days to pay an invoice for the repair and/or replacement of the equipment.


  • Paddlesports hire is provided by a subsection of The Outdoor Ed School named Everyone's Watersports.

  • The equipment you have selected to hire will be set up and safety checked by an Everyone's Watersports member of staff.

  • Participants must read through the conditions of hire agreement and sign the agreement before proceeding with their hire. 

  • The conditions of hire agreement form can be found using this link - equipment can only be used within the boundaries set by the instructor. Which are also stated in the condition of hire agreement.  

  • Due to the session not being provided by a member of Everyone’s Watersports staff, we take no responsibility for any injury caused because of using the activity equipment.

  • Everyone’s Watersports / The Outdoor Ed School is not liable for any personal injury or incident that may occur due to your choices whilst the hire equipment is with you.

  • You are also liable for any damage, loss, or theft of the equipment while it is hired in your keeping. You will have up to 14 days to pay an invoice for the repair and/or replacement of the equipment.



  • It is your responsibility when booking to ensure that you and members of your group are fit enough to cope with the activity and the environment associated with your booking.

  • Clients must inform us prior to instructor lead activities of any medical condition/ illness / disability (including medication which may affect their performance) so we can discuss your needs and make appropriate arrangements.

  • All participants should inform their instructor immediately if they feel unwell during the activity.

  • Participants must adhere to the instructions, guidance and decisions of our instructors as they have specialist industry knowledge and are committed to keeping you safe.

  • Alcohol or illicit drug use is not permitted prior or during activities. Clients must show respect to equipment / vehicles / buildings / other clients / neighbours and staff.

  • Abuse or causing distress to others may lead to exclusion from activities / accommodation / courses without refund.



  • The Outdoor Ed School have a no smoking policy around all our equipment.



  • Slight wear to the equipment is to be expected during sessions. However, if a piece of equipment is damaged beyond use, the responsibility of replacing/repairing the equipment is decided by the below statements: 

  • If our equipment is damaged during an instructor led session whilst being used for its intended purpose, The Outdoor Ed School will bare all costs of repairing or replacing the equipment. 

  • If our equipment is broken due to improper use or as a result of vandalism the school will bare all costs of repairing or replacing the equipment.



  • If you were not amazed with the experience you have received, please email us outlining the failure in our service.  

  • You have 3 days after the date of your event to contact us to submit your complaint. 

  • You must include your schools name, your name, description of your complaint and how we could improve our service in the future.

  • You will be contacted to further discuss the information you provided within your email. 

  • Only after the phone call will your refund will be processed. ​


Your refund excludes:

1) A labour fee of £120 per staff member per day who provided your event.

2) The travel fee of £0.55 per mile travelled from our Bournemouth office.

3) The catering fee of £5.00 per participant per meal. 


  • This guarantee does not cover events or camps which have been cancelled. Please refer to Terms and Conditions section 30. 

  • ​The 100% amazement guarantee does not cover 'Bad weather'. Refund forms will not be processed which have been submitted due to Poor/Bad weather, unless you purchased 'Bad Weather Insurance'. Please refer to Terms and Conditions section 40. 



  • ​The Outdoor Ed School is an outdoor experience provider and does not cancel or rearrange due to standard weather e.g. rain/wind/sun for example. However, extreme weather such as thunder/lightning, snow, ice, gale force winds (in which would make the activity unsafe to provide) would result in your booking being cancelled/rescheduled. 

  • However, you can purchase 'Bad Weather Insurance' which allows you to reschedule or refund your event due to undesirable standard weather e.g. rain/wind/sun for example.

  • ​Bad weather insurance can only be purchased along with your initial booking. 

  • ​Bad weather insurance is priced at 10% of your booking total. 

  • ​Please contact us at least 48 hours prior to your event if you wish to reschedule or cancel. 

  • ​If we are unable to reschedule your event, you will receive a full refund minus your bad weather insurance cost. ​


​Please contact us using the messaging service or via email if you have any questions about the above terms and conditions. 

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