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Appeals Policy

Appeals Policy

The assessment at the end of each course is our way of checking you have picked up all the key learning and safety points from your training course.

 

To pass this assessment we require you to answer 80% of the questions correctly. 

We are here to help, please contact us on: info@theoutdooredschool.co.uk for additional support including but not limited to completing your assessment over the phone with one of our trainers. 

 

Appeals by Learners

This procedure applies specifically to those who have taken part in an online course with The Outdoor Ed School and who are unsatisfied with their results after undertaking an examination or assessment.

As part of the assessment procedure, learners will be required to click an ‘I accept and understand how my assessment is marked/graded’ button before being able to submit their assessment.

If a learner believes that they have a justified grievance related to an assessment process or decision, the appeals should follow the process set out below:

 

  1. Assessor and Learner,

The learner should complete an online appeals form within 5 working days of receiving their assessment decision. The form can be found at the bottom of this page.

The Assessor must consider the reasons and look again at the assessment. He or she must then give the learner a response which must be either:

1.1 confirmation in writing that the original assessment decision stands; or

1.2 a new decision with an explanation of the reason for the change.

If the learner accepts the assessor’s response, then the appeal stops at this point.

If the learner is still unhappy with the decision, he/she must tell the assessor within 5 working days of receipt.

The appeal will move to Stage 2.

 

2 Second Assessor,

Following notification that the learner is still unhappy with the assessment decision, the assessor with permission from the learner will pass the assessment to second assessor to mark/grade.

The second assessor will then grade the learner’s assessment against the courses marking/grading criteria.

2.1 confirmation in writing that the original assessment decision stands: or

2.2 a new decision with an explanation of the reason for the change.

If the learner accepts the assessor’s response, then the appeal stops at this point.

If the learner is still unhappy with the decision, he/she must tell the assessor within five working days of receipt.

The appeal will move to Stage 3.

 

3. Retake the Assessment.

Following notification that the learner is still unhappy with the assessment decision, the assessor will offer the learner another opportunity to sit the assessment.

Their assessment can take place immediately or after the learner has revisited the course resources.

3.1 Learners will be offered additional support during the learning and assessment if required.  

Assessment Takes Place
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