Complaints Policy

We are sorry to hear that your experience has not lived up to your expectations.

Here at The Outdoor Ed School, we are on a mission to provide amazing online and face to face training for teachers.

The below policy outlines the way we will collect, review, and action the complaints we receive.

1. Submitting a complaint.

You can submit your complaint by using the complaints form at the bottom of this page. Please ensure you have completed all fields before you submit it. Alternatively, you can email us on info@theoutdooredschool.co.uk or phone us using the number on website.

Please ensure you have read and understood our terms and conditions in full before submitting your complaint form.

If your complaint is about your assessment result, please refer to our appeals policy.

If your complaint is about the content contained within the courses or resources, please refer to our Course Content Review Policy.

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2. Reviewing your complaint.

A member of our team will review your complaint and might contact you to clarify details if required.

Once the key points have been highlighted we will then begin actioning solutions.

3. Actioning solution.

If the complaint is about something which is affecting you accessing any resources or content, you will be contacted with a solution immediately.

Otherwise, we will contact you to inform you of our solution within 5 working days of you submitting your complaint.

4. Closing your complaint.

After we have received, reviewed, and actioned the key points within your complaint we will then consider this complaint closed.

​5. If you are not satisfied with the result of this process please contact via email info@theoutdooredschool.co.uk and we will discuss your concerns further.